June '25 Pricing Policy Updates for OpenObserve Cloud
Jake Swiss
June 02, 2025
4 min read
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Pricing Policy Update for OpenObserve Cloud
Today, we're announcing an important update to OpenObserve's pricing policy that will take effect on June 2nd, 2025. From this date forward, we are moving to a fully usage-based pricing model with no minimums. This should allow for lower pricing for our customers ingesting small amounts of data or only using a subset of the platform. Additionally, we are discontinuing the OpenObserve Cloud free tier. We recommend that free-tier users either move to the standard plan or self-host with their favorite infrastructure provider. Current free-tier Cloud customers will have 30 days to move to a paid plan.
Our Pricing Structure
We've designed our pricing to be straightforward and fair, ensuring you only pay for what you actually use:
- Ingestion: $0.30 per GB for logs, metrics & traces
- Query Volume: $0.01 per GB
- Pipelines: $0.10 per GB Data Processed | $0.30 per GB sent for Remote destinations
- RUM & Session Replay: $1 per 1,000 sessions
- Error Tracking: $0.15 per 1,000 events
- Action Scripts - $1 per 1k runs
Special Provisions for Existing and New Customers
We value our community and want to ensure a smooth transition:
- Existing Cloud Standard-tier Customers: After 30 days, we are eliminating the flat monthly fee that you are charged for service and moving you to the pay-as-you-go model. -Existing Cloud Free-tier Customers: You'll receive a 30-day exemption period starting June 2nd, 2025 before the new pricing applies to maintain service to your account.
- New Customers: All new accounts can take advantage of a 14-day free trial to experience the full power of OpenObserve before committing.
Why We're Making This Change
This transition to usage-based pricing for all Cloud customers represents a significant milestone in OpenObserve's evolution. The model allows us to:
- Align costs with value: You only pay for the actual resources you consume
- Scale with your needs: Your costs grow proportionally with your usage
- Maintain transparency: Clear, predictable pricing with no hidden fees
- Sustain development: Continue investing in the platform's capabilities, performance, and reliability
What This Means for You
If you're currently using OpenObserve's Free-tier cloud service:
- You'll have a 30-day exemption period before the new pricing takes effect for your account.
- After this period, you'll need a valid credit card on file and will be charged based on your actual usage. You may provide your credit card details prior to the switch-over date and not incur any additional charges.
- You'll continue receiving the same full-stack observability platform you rely on.
Our Open Source Commitment Remains Strong
We remain firmly committed to open source. If you prefer not to use our pay-as-you-go cloud service, you can continue using OpenObserve by self-hosting our open source version at no cost. This option gives you:
- Complete control over your deployment
- No usage charges
- All core observability features
- Community support through our forums and GitHub
Our detailed documentation provides everything you need to set up your self-hosted instance: Quickstart Guide.
Choosing What's Right for You
Cloud Service (Pay-as-you-go)
- Pay only for what you use
- Fully managed infrastructure with no operational overhead
- Automatic updates and maintenance
- Focus on your core business while we handle the platform
Self-Hosted Open Source (Free)
- Complete control over your environment
- No usage charges
- Community support
- Self-managed updates and maintenance
Timeline and Next Steps
June 2nd, 2025:
- Pay-as-you-go pricing goes into effect for new customers; 30-day exemption begins for existing customers.
July 2nd, 2025:
- Pay-as-you-go pricing applies to all customers.
- Time to evaluate options and understand how the pricing applies to your usage patterns.
To ensure uninterrupted service after your exemption period, please add your payment information in your Account Settings.
We're Here to Help
Our support team is ready to assist you with:
- Understanding how the new pricing applies to your specific usage patterns
- Cost estimation based on your current or projected usage
- Guidance on self-hosting options if you prefer that route
Any other questions you might have Contact us at support@openobserve.ai for assistance.
A Fair Exchange of Value
We believe our new pricing model represents a fair exchange of value - you receive an enterprise-grade observability platform while paying only for the resources you consume. This approach enables us to build a sustainable business that can continue serving your needs for years to come. Thank you for your continued support as we evolve OpenObserve into an even better observability solution.
The OpenObserve Team
