Acceptable Use Policy

(Incorporated into OpenObserve Terms of Service)

Version 1.0 — Effective upon account creation

How This Policy Applies. This Acceptable Use Policy ("AUP" or "Policy") governs your access to and use of the products, services, websites, and infrastructure made available by OpenObserve Inc. ("OpenObserve," "we," "us," or "our") (collectively, the "Services"). This Policy is incorporated by reference into the OpenObserve Terms of Service. By creating an account, clicking "I agree," or otherwise accessing or using the Services, you ("you," "your," or "Customer") agree to be bound by this Policy. This Policy is publicly available at https://openobserve.ai/legal/acceptable-use-policy.

1. Purpose and Scope

OpenObserve is committed to keeping its Services reliable, secure, and available for all customers. This Policy describes activities that are prohibited when using the Services and applies to everyone who accesses or uses the Services, including account owners, authorized users, end users, and any third party acting on your behalf.

You are responsible for your own conduct and content, and for the conduct and content of anyone who uses the Services through your account, whether or not you authorized that use. If you become aware of any actual or threatened violation of this Policy, you must take prompt action to stop it and notify us at abuse@openobserve.ai.

This Policy is not exhaustive. We may update it from time to time to address new forms of abuse or to reflect changes in law or our Services. The current version always governs your use of the Services.

2. Prohibited Activities

You may not use the Services to engage in, facilitate, or encourage any of the following activities.

2.1 Illegal and Harmful Use

Violating any applicable local, state, national, or international law, regulation, or order.
Infringing, misappropriating, or violating the intellectual property, privacy, publicity, or other rights of any person or entity.
Engaging in, promoting, or facilitating fraud, deception, or any unlawful, misleading, or deceptive scheme.
Storing, transmitting, or making available material that exploits or harms minors, including child sexual abuse material (CSAM).
Promoting or facilitating violence, terrorism, human trafficking, or other activities that threaten the safety or well-being of others.

2.2 Security Violations

Accessing or attempting to access any system, network, data, or account without authorization, or exceeding authorized access.
Probing, scanning, or testing the vulnerability of any system or network without express written authorization, except as expressly permitted under our security testing or vulnerability disclosure programs.
Circumventing, disabling, or otherwise interfering with authentication, security, or usage-monitoring features of the Services.
Monitoring or intercepting data or traffic on any network or system without authorization.
Forging, spoofing, or manipulating TCP/IP packet headers, email headers, or any part of a message or identifier to disguise the origin of any content.

2.3 Network and System Abuse

Distributing or running malware, ransomware, spyware, worms, viruses, or other malicious or harmful code.
Launching or participating in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, or any activity that degrades, disrupts, or imposes an unreasonable load on the Services or the networks or systems of OpenObserve or any third party.
Operating open proxies, open mail relays, botnets, or command-and-control infrastructure.
Using the Services to mine cryptocurrency or perform other resource-intensive computation not directly related to the intended use of the Services, except where expressly permitted.
Circumventing, manipulating, or exceeding any usage limits, quotas, rate limits, or resource allocations applicable to your plan.

2.4 Abusive Content and Communications

Sending or facilitating unsolicited bulk or commercial messages ("spam"), or otherwise violating any anti-spam law, including the CAN-SPAM Act.
Transmitting material that is defamatory, harassing, threatening, abusive, hateful, obscene, or otherwise objectionable.
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
Harvesting or collecting information about others, including email addresses, without their consent.

2.5 Data and Privacy Misuse

Collecting, processing, storing, or transmitting personal data in violation of applicable privacy or data protection laws.
Uploading or processing sensitive data (such as government identifiers, payment card data, or protected health information) without implementing appropriate safeguards and, where required, entering into appropriate agreements with us.
Using the Services to surveil, track, or profile individuals in a manner that is unlawful or that violates their reasonable expectations of privacy.

2.6 Misuse of the Platform

Reselling, sublicensing, or otherwise providing the Services to third parties except as expressly permitted under your agreement with us.
Reverse engineering, decompiling, or disassembling any part of the Services, except to the extent permitted by applicable law or an open-source license that governs a particular component.
Interfering with or disrupting the integrity or performance of the Services or the data they contain.
Using the Services in any manner that could disable, overburden, damage, or impair the Services, or interfere with any other party's use of the Services.

3. Open Source and Self-Hosted Deployments

OpenObserve offers components under open-source licenses and supports self-hosted deployments. When you self-host OpenObserve software on infrastructure you control, the prohibitions in this Policy that relate to the OpenObserve-operated cloud Services (such as resource limits and platform abuse) apply only to your use of our hosted Services. However, you remain responsible at all times for complying with the applicable open-source license terms and all applicable laws, and for ensuring that your deployment is not used to facilitate any activity prohibited by Section 2.

4. Your Responsibilities

You are responsible for:

Maintaining the security and confidentiality of your account credentials and API keys.
Configuring and using the Services securely, including applying appropriate access controls and retention settings.
Ensuring that all content and data you submit to the Services complies with this Policy and applicable law.
Promptly notifying us of any unauthorized use of your account or any other breach of security.

5. Monitoring and Enforcement

We are not obligated to monitor your use of the Services, but we reserve the right to do so to operate, maintain, and protect the Services and to verify compliance with this Policy and applicable law.

If we determine, in our reasonable discretion, that you have violated this Policy, we may take any action we deem appropriate, including:

Issuing a warning or requesting that you remediate the violation.
Removing, disabling, or restricting access to offending content or configurations.
Suspending or throttling your access to the Services, in whole or in part.
Terminating your account or your agreement with us.
Reporting the activity to law enforcement or other relevant authorities.

Where practicable and consistent with our legal obligations and the protection of the Services and other customers, we will attempt to notify you before taking action and give you an opportunity to remediate. However, we may act immediately and without prior notice where we believe the violation poses a risk to the Services, other customers, or third parties, is unlawful, or is otherwise time-sensitive.

Our failure to enforce this Policy in any instance does not waive our right to enforce it in any other instance.

6. Reporting Violations

If you become aware of any violation of this Policy, please report it to us at abuse@openobserve.ai. Please include enough detail to allow us to identify and investigate the issue, such as the relevant URLs, IP addresses, timestamps, and a description of the activity.

To report a suspected security vulnerability, please contact security@openobserve.ai.

7. Changes to This Policy

We may modify this Policy at any time by posting an updated version at https://openobserve.ai/legal/acceptable-use-policy. Changes are effective when posted. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Policy.

8. Contact Us

If you have any questions about this Policy, please contact us at:

OpenObserve Inc. 3000 Sandhill Road, Building 1, Suite 260 Menlo Park, CA 94025 United States abuse@openobserve.ai