Incidents in OpenObserve: AI-Powered Root Cause Analysis (Old vs New Incident Workflow)

This session explains how incident management is transformed using Incidents in OpenObserve. It contrasts the traditional, manual approach to debugging—relying on logs, traces, and trial-and-error—with a modern AI-driven workflow.

You’ll see how the built-in SRE agent automatically activates when alerts are triggered, continuously analyzing system data to identify root causes quickly and accurately. The video also covers how this agent integrates with your AI provider and walks through the setup process, including configuration, components, and deployment via Helm.

By the end, you’ll understand how AI can streamline incident response, reduce investigation time, and improve reliability engineering workflows.